Paws On Sea Pet Services - Terms & Conditions

Last updated: October 2025

These Terms & Conditions set out the agreement between you (the “Client”) and Paws On Sea Pet Services (“we”, “us”, “our”) for the provision of dog walking, pet sitting, and small animal care services within St Leonards-on-Sea, Hastings, Bexhill and surrounding areas.
By completing and signing the Paws On Sea introduction form, you agree to these Terms & Conditions.

1. Agreement to Terms

  • All clients are deemed to have accepted these Terms & Conditions upon signing the Paws On Sea introduction form.

  • No bookings will be accepted until the required Google form and relevant pet information have been fully completed.

  • Paws On Sea reserves the right to refuse or cancel services if any information provided is found to be inaccurate or incomplete.

2. Emergency Contact & Veterinary Care

  • Clients must provide the name and UK-based telephone number of an emergency contact authorised to make decisions about their pet(s).

  • In the event of an emergency, all reasonable efforts will be made to contact the Client or nominated person.

  • If contact cannot be made, Paws On Sea will act in the best interest of your pet(s), following the advice of a veterinary professional if required.

  • The Client is responsible for any veterinary fees incurred while their pet is under Paws On Sea’s care.

  • If transport to a veterinary practice is required, this will be arranged as safely as possible.

3. Responsibilities & Safety

  • Paws On Sea walkers will provide and use their own waste bags to ensure all faeces are collected and disposed of responsibly.

  • The Client must ensure their pet is wearing an identification tag and secure collar or harness at all times during collection and handover.

  • Paws On Sea reserves the right to terminate any walk or visit early in cases of extreme weather, unsafe conditions, or if an animal shows signs of distress or aggression.

  • We reserve the right to cancel or refuse ongoing services if a pet does not respond well to the walker, other animals, or the environment.

4. Pet Sitting Services

  • Clients must provide all necessary supplies for the duration of the service, including food, medication, leads, tags, harnesses, and litter.

  • Should any items run out during the booking, Paws On Sea will purchase replacements and add the cost to your final invoice.

  • A 50% non-refundable deposit is required within 7 days of booking to secure pet sitting dates. If payment is not received within this time, the booking may be released.

  • The remaining balance must be paid before the service start date.

5. Health & Wellbeing

  • All dogs must be fully vaccinated, microchipped, and up to date with flea and worm treatments.

  • Dogs that are ill, contagious, or show signs of aggression may not be accepted for walking or group walks.

  • Bitches in season will not be walked - pop-in visits and garden let-outs will be offered until the season ends.

  • Paws On Sea will promptly notify the Client of any concerns relating to their pet’s health or behaviour.

6. Confidentiality & Media

  • Client information will be kept strictly confidential and used only for the purpose of providing agreed services.

  • The Client consents to Paws On Sea photographing or filming their pet for use in marketing, social media, or promotional materials.

  • All such images remain the property of Paws On Sea. Clients who wish to opt out may do so by written request.

7. Payment Terms

  • For dog walking, payment must be made on or before the service date, or by weekly invoice if recurring bookings are in place.

  • For pet sitting, a 50% deposit is required upon booking, with the balance due prior to the start date.

  • Payment methods accepted: online card payments or BACS transfer.

  • Services will not proceed until payment is received.

8. Cancellations

  • Cancellations made more than 24 hours before the service start date will not incur a charge.

  • Cancellations made with less than 24 hours notice or on the day of service will be charged in full.

  • Paws On Sea reserves the right to cancel or reschedule services due to unforeseen circumstances, extreme weather, or emergencies.

9. Liability

  • Paws On Sea takes every precaution to ensure the safety and wellbeing of all pets in our care. However, we cannot be held responsible for any illness, injury, loss, theft, or death that may occur while pets are under our supervision.

  • Clients remain liable for any damage or injury caused by their pet while in Paws On Sea’s care.

  • Paws On Sea is fully insured and holds a valid DBS certificate and Pet First Aid qualification.

  • We are not responsible for lost, damaged, or stolen items (e.g., leads, collars, tags, toys, or clothing).

10. Access & Keys

  • Clients may provide keys or access codes for property entry during services.

  • All keys and codes will be securely stored and labelled anonymously.

  • Keys will only be used for the purpose of pet care and returned upon request or termination of services.

  • Paws On Sea will not be held responsible for any accidental damage or loss resulting from defective locks, doors, or security systems.

11. Insurance & Legal Compliance

  • Paws On Sea maintains full public liability insurance for all services provided.

  • All pets walked must have valid insurance cover. Paws On Sea does not walk uninsured dogs.

  • Clients are responsible for ensuring their pets are legally compliant with UK laws, including microchipping and collar identification tags.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
By booking any service with Paws On Sea Pet Services, you agree to these terms in full.